REFUND POLICY

Last updated: June 2025

Thank you for shopping at E-Com Worldz. Please read our refund policy carefully before placing your order.

OUR REFUND POLICY

We offer refunds only for items that arrive damaged or defective. We do not offer refunds or exchanges for size issues, colour preferences, change of mind, or any other reason. Please review your order carefully before confirming your purchase.

ELIGIBLE REFUND CASES

A refund will only be considered if:

• The item arrived physically damaged (torn, broken, unusable)
• The item is defective (print error, manufacturing fault)
• The wrong item was delivered due to our error

All other requests including wrong size ordered, change of mind, or dissatisfaction with design are not eligible for a refund.

HOW TO CLAIM A REFUND

If your item qualifies for a refund, follow these steps:

1. Contact us within 48 hours of delivery at ecomworldzlevel1@gmail.com or +94 78 359 3322
2. Include your Order ID and clear photos of the damage
3. Our team will review and respond within 2 business days
4. If approved, provide your bank account details (bank name, account number, account holder name)
5. The refund will be transferred directly to your bank account within 7 business days of approval

REFUND METHOD

All approved refunds are issued via direct bank transfer to the customer's Sri Lankan bank account. We do not refund to cash on delivery orders via any other method. Shipping charges are non-refundable.

NON-REFUNDABLE ITEMS

• Wrong size selected by the customer
• Change of mind after order is placed
• Custom-made or personalised printed items
• Items that have been worn, washed, or altered
• Sale or clearance items
• Items where damage claim is made after 48 hours of delivery

RETURN SHIPPING

If a return is required and approved, we will provide instructions. Return shipping costs will be covered by E-Com Worldz only if the return is due to our error (wrong item or defective product).

CONTACT US

Email: ecomworldzlevel1@gmail.com
Phone: +94 78 359 3322
Hours: Monday – Saturday, 9:00 AM – 6:00 PM