PRIVACY POLICY
Last updated: June 2025
At E-Com Worldz, we are committed to protecting the privacy and security of our customers' personal information. By using our website, you consent to the practices described in this policy.
INFORMATION WE COLLECT
- Full name, email address, and phone number provided during registration or checkout
- Delivery address and city
- Payment information — for Cash on Delivery no payment details are collected online; for Bank Transfer, we collect the receipt/screenshot you upload to confirm payment. We never ask for or store card numbers.
- Phone number used for OTP verification before purchase
- Browsing data such as IP address and device type, collected via cookies
HOW WE USE YOUR INFORMATION
- To process and fulfil your orders including islandwide delivery across Sri Lanka
- To send order confirmations and delivery updates via email or SMS
- To verify your identity via phone number OTP before purchase
- To process refunds via bank transfer when applicable
- To improve our website and customer experience
- To prevent fraud and unauthorised activity
INFORMATION SHARING
We do not sell, trade, or rent your personal information to third parties. We share data only with:
- Delivery partners — name, phone, and address for order fulfilment
- Legal authorities — if required by Sri Lankan law
DATA SECURITY
We use industry-standard security measures to protect your data, including encrypted password storage and secure, authenticated access to your account and order history. We do not store any card numbers on our servers, and bank transfer receipts are only used to confirm your payment.
DATA RETENTION
We retain your personal data for as long as your account is active or as needed to fulfil orders and comply with legal obligations. You may request deletion of your data at any time by contacting us.
COOKIES
We use cookies to enhance your browsing experience and analyse site traffic. You may disable cookies in your browser settings, though this may affect some website features such as the shopping cart.
YOUR RIGHTS
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at ecomworldzlevel1@gmail.com.
CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.
CONTACT US
Email: ecomworldzlevel1@gmail.com
Phone: +94 78 359 3322
Hours: Monday – Saturday, 9:00 AM – 6:00 PM